Cohere Introduces Coral: A Knowledge Assistant for Enterprises Looking to Improve the Productivity of their Most Strategic Teams

Cohere presents Coral, the cutting-edge enterprise knowledge assistant tailored to boost productivity within strategic teams. Employees increasingly seek efficient ways to access information and streamline their tasks as workplaces evolve. Up to 20% of an employee’s workday is spent on information search, significantly impacting overall job performance.

Coral, an advanced enterprise chatbot powered by Cohere’s Command model, is meticulously trained in chat, reasoning, and writing capabilities. The chatbot’s adaptability allows for seamless customization, tailoring its knowledge base and data connections to suit each company’s unique requirements. Ensuring data security remains a top priority. Coral operates within a private environment, safeguarding sensitive information from external exposure.

The efficiency of consumer chatbots has offered early evidence of improved productivity. Research suggests that tasks like brainstorming and drafting communications can be expedited by up to 50%, signaling Coral’s potential benefits to businesses across various industries and functions.

Knowledge workers, such as analysts, engineers, and legal professionals, benefit significantly from Coral’s capabilities. These professionals rely on research, analysis, and recommendations as core aspects of their roles. Coral’s versatile assistance empowers them to research, summarize, and draft efficiently, elevating their performance and productivity.

Moreover, customer support departments recognize the value of Coral in enhancing their operations. Equipped with instant access to accurate product information, the chatbot empowers support agents to resolve cases faster and more precisely. Studies indicate that access to an internal chatbot can lead to an average 14% increase in resolved issues, positively influencing customer sentiment, reducing the need for managerial intervention, and improving employee retention.

Despite the immense potential of chatbots, concerns around data privacy and trust in generative AI have acted as significant barriers to widespread adoption. Companies have been reluctant to embrace consumer chatbots due to fears of sensitive data leakage to external managed services. However, Coral addresses these concerns by securely keeping data used for prompts and chatbot outputs within the company’s data perimeter.

Moreover, Coral’s grounding mechanism mitigates the risk of confident hallucinations often seen in language models. This mechanism provides users with relevant data sources, enabling them to verify chatbot responses and ensure accuracy in their interactions.

In partnership with market leaders, Cohere is dedicated to developing an enterprise-grade chatbot that caters to the specific needs of businesses. Coral’s conversational interface, customization options, grounding mechanisms, and data privacy features make it an invaluable tool for enterprises seeking to unlock the potential of knowledge assistants and redefine productivity.

In conclusion, Coral represents a transformative step towards enhancing productivity within enterprises. By streamlining access to information and providing intelligent support, Coral empowers knowledge workers and customer support teams to perform their tasks with unparalleled efficiency and accuracy. With data security at the forefront, Coral ensures that sensitive information remains within the confines of the organization, while its grounding mechanism guarantees users can confidently rely on its responses. As businesses look towards the future of knowledge assistance, Coral is an indispensable partner in driving success and productivity within strategic teams.

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Niharika is a Technical consulting intern at Marktechpost. She is a third year undergraduate, currently pursuing her B.Tech from Indian Institute of Technology(IIT), Kharagpur. She is a highly enthusiastic individual with a keen interest in Machine learning, Data science and AI and an avid reader of the latest developments in these fields.

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