Amazon delivers 1.6 million packages per day, and it may seem that other retailers don’t stand a chance. Bad deliveries drive customers away — in 2018, 8 out of every 10 customers took their business elsewhere if they had a poor delivery experience. That’s 34% more than 2017. At the same time costs keep rising, presenting unique challenges throughout the supply chain.
In 2017, U.S. businesses spent nearly $1.5 trillion on logistics and shipping; a 6% increase from 2016. U.S. businesses saw costs rise throughout the entire supply chain thanks to a number of different factors. The number one challenge for businesses? Customer expectations.